Enterprise delivery
Vision Benefits
Led vision benefit delivery across plan configuration, claims, provider networks, client launches and production governance for partners including Walmart, Visionworks, AEG, Luxottica, MyEyeDr, NVA and Costco.
Program portfolio
Programs built across the healthcare ecosystem.
A portfolio spanning benefit administration, provider infrastructure, member experience, acquisitions, partnerships and AI-enabled care.
Platform program
Provider Onboarding
Owned the provider and admin experience—from applications, credentialing states and NPI search to roster loads, network controls, letters, impersonation and post-launch improvements.
Partnership launch
Dental Benefits
Managed the LightSpun partnership across product, operations, engineering and stakeholder dependencies to establish a new dental-benefit capability.
Portfolio expansion
Hearing Benefits
Coordinated hearing benefit requirements and Pricing Manager integration within a broader multi-benefit ecosystem.
Experience transformation
CRM & Member Experience
Stabilised backlog and delivery rhythms for member experience work, bringing prioritisation, Scrum discipline, release support and stakeholder clarity.
Shared platform
Pricing Manager
Led plan mapping and integration across Vision, Hearing and Meals, aligning configuration, access and downstream program needs.
Acquisition integration
CareCar / NEMT
Supported acquisition transition and integration of transportation benefits, coordinating APIs, BenefitsPro dependencies, risks and cross-company delivery.
Founding product story
Koi Clinical Assistant
As Hikigai’s Founding Product Manager, shaped Koi from concept into an AI-enabled clinical assistant spanning transcription, OCR, decision support and SMART on FHIR workflows.